We have observed a critical and recurring issue with the iQOO Neo 6 device. When the device becomes heated, WhatsApp unexpectedly initiates a "restore" process. As a result, recent chat data and media files are lost without any manual action from the user.
This issue is not isolated to a single unit, it has been reported across multiple iQOO Neo 6 devices, indicating a potential device or software-level fault.
Given the severity of this problem and the impact on important personal and professional data, we request you to investigate and provide a resolution at the earliest. Kindly prioritize this matter and advise us on corrective actions or possible firmware updates.
Looking forward to your prompt response