I am writing to express my extreme dissatisfaction regarding a persistent issue with my phone, which I purchased via Amazon on September 27th. This is the fourth or fifth time I have had to contact customer support about this problem.

The phone has been experiencing significant battery drain and overheating issues since I purchased it. Following advice from one of your support executives, I visited your service center on Gangapur Road in Nashik. The technicians reset my phone and advised me to monitor it and return if the issues persisted.

Unfortunately, the problems remained unchanged. I revisited the service center, and they requested that I leave the device for observation. It has now been three days since my phone was left at the service center so i today called them the lady told me that it will take them more 2 days for the observation and then they will give me solution to my problem, do you guys take us for a joke?
here's what I was told, if the phone has hardware issues I will get a replacement, but now they're saying they needed equipment to repair it or check it waoh! so you telling me that you don't have equipments to check the heating issue for a phone brilliant IQOO

I want a new replacement tomorrow 7th october otherwise please give my money back!
I would never buy a freaking product from IQOO or VIVO shit service

at this point, I am so much mentally drained, seriously!
I've been talking to service executes only throughout all of this, you guys don't value your customer's time neither you value them!
you have no sense of responsibility, you don't care about your customer

you people don't understand how difficult is it to live without phone as I am a student, I need to do a lot of things without phone it gets so difficult and when you face such things even by spending 32k or more

I WON'T ACCEPT A REPAIRED PRODUCT
PLEASE REFUND MY MONEY IF YOU CANNOT DO ANYTHING!
DON'T TAKE MY MENTAL PEACE AWAY FROM ME PLEASE!
NEVER BUYING ANYTHING FROM IQOO NEVER AGAIN!