Recently, I visited the new iQOO Service Center 2.0, and I must say there have been some noticeable improvements in the overall experience.

What’s changed?

1) Token System

Earlier, customers had to approach the staff to generate a token. This often disturbed them while they were working and reduced efficiency. Now, tokens can be generated simply by scanning a QR code, which is a great initiative. It saves time and makes the process smoother. That said, customers can still ask the staff to generate a token if needed.

2) Wi-Fi Facility

Wi-Fi has now been added (though I’m not sure if it was available earlier). The speed was quite impressive—around 30 Mbps during my visit, which is almost three times faster than typical 4G speeds.

3) New Staff Members

New staff have been hired, and they were extremely polite and welcoming. Their behavior was so good that it genuinely felt like being at home rather than at a service center.

What more do I expect?

Just one more feature—the Premium Point.

This would allow flagship users to have a separate queue, saving valuable time for premium customers. I really hope this feature is introduced at the service center soon.

Some honourable mentions:

1)Keeping aside my expectations, the constant improvements in the service center clearly shows that iQOO really cares for their customers.I am 101% sure that there will be more improvements in the future.

2)Also,Other facilities like live repair, smart token systems, etc., are still available at the service center. You can check my earlier thread here:

https://community.iqoo.com/in/thread/104674

I’ll also be sharing some exciting news for iQOO 15 users soon. If you’re excited, let me know in the comments! 😊