Dear Vivo Iqoo Customer Support Team,

I hope this message finds you well. My name is Shiwesh Singh, and I recently purchased the Iqoo Neo 7 Pro (Fearless Flame 256+12GB) from your esteemed brand. I am writing to express my deep concern and dissatisfaction regarding the unresolved issues I have been facing with my newly purchased phone.

Within a few days of using the Iqoo Neo 7 Pro, I noticed several unpredictable issues and faults that have significantly impacted my user experience. In an attempt to address these problems, I promptly visited the Raipur Chhattisgarh Service Centre. The service representatives recommended a complete format of my phone and a reinstallation of the software as a potential solution. I agreed to their suggestion, hoping that it would resolve the issues.

Unfortunately, even after the formatting and software reinstallation, the problems persist.

The main issues I have encountered include:

1. **Auto Storage Full:**
The phone's storage fills up unexpectedly while using Instagram.

2. **Low Sunlight Brightness:**
The screen brightness diminishes significantly under sunlight, hindering usability.

3. **Excessive Heating and Battery Drain:**
The phone heats up excessively and experiences rapid battery depletion while using social media applications.

Following these ongoing concerns, the service centre recommended a replacement for my device. This was reassuring, but I am disappointed to share that it has been more than a week since this process was initiated (Job No. MWINCG01017230803000009), and there has been no update on the status of the replacement. I recently received a call from the service centre, informing me that the specific color variant of the Iqoo Neo 7 Pro I purchased is not available for replacement, and it will take additional time to resolve this matter.

I find it perplexing that while I have observed the desired phone model in stock on your Iqoo online store, I am facing delays and inconveniences in receiving my replacement device. As someone who relies heavily on a smartphone for professional purposes and personal communication, this situation has placed me in a challenging predicament.

I am kindly requesting your immediate attention and intervention in this matter. My primary concern is the swift resolution of the issues I am encountering and the expedited dispatch of a replacement Iqoo Neo 7 Pro to address my predicament. I am a devoted user of digital technology and, at present, I find myself handicapped without a functioning phone. The urgency of my situation is further emphasized by the fact that I do not possess a backup phone to rely upon during this period.

I implore you to prioritize my case and provide a timely solution to this matter. Your prompt assistance will not only restore my faith in the Vivo Iqoo brand but also reaffirm my decision to choose your products.
 
Thank you for your attention and understanding.
Warm regards,
Shiwesh Singh
8269996166
thakurshiweshsingh@gmail.com