This warranty policy applies only to iQOO handsets and accessories sold in India.

During the warranty period, if a functional failure occurs upon normal usage, iQOO will provide free repair service or replacement according to the standard policy guidelines set by the company. For more details about the warranty duration, cover conditions, and exclusions, please check iQOO Warrenty T&C  

A.How to find the nearest Service center :

Here is a Quick and user friendly website where you can find the service center iQOO Service center 

B. For Quick Appointment:

we provide best service for our customer to visit the service center when ever they had free time to visit and minute to book our service:Appointment Bookings 

C. Pickup & Drop: 

For the customer feasibilty and their availability we started the pickup and drop  servce pick up and drop 

D.  Query of repair progress:

We provide user to track their repair status of their device in service center as well progress of work : Repair progress 

E. Query about Spare parts:

Users can have a detail information and pricing of each spare and we are brand iQOO always transparent about the pricing and service Spare parts 

Warranty repair instructions 

1. Warranty repair services are valid only if the product is used normally. If the product is damaged due to reasons other than product quality or under one of the following situations, one is not entitled to get warranty replacement or repair services, but one can pay to have the product repaired;

(1) Warranty period has expired for warranty replacement or repair services.

(2) No valid proof of purchase.

(3) The content on the valid proof of purchase does not match the labels on the product or has been altered.

(4) If product repaired/flashed at any unauthorised service center.

(5) Damaged caused by irresistible force like earthquake, fire etc., natural wear and tear of the product (for instance scratch or broken marks on back cover, button, display screen and accessories etc. or any external force causing a damage to the product).

(6) Faults or defects in the product that are not manufacturing defect or functional fault.

(7) If handset damages due to using of non-original accessories (charger, data cable, battery etc.)

(8) If product is damaged due to liquid or moisture entering the product or physical damage.

2. For repairing physical, liquid /moisture damaged and unauthorised repaired handset, a repair agreement “special instruction for product repairing” needs to be signed between the customer and the service center. 

3. Customer can avail service at any of the authorised service center in pan India.

4. All parts, components and accessories replaced during the warranty period shall undisputedly belong to the authorised service center.

List of Functional Faults Covered in Replacement and Warranty Services as per applicability

Backup reminder and important notice before sending Product(s)for repairing

1. Please make sure that the data of the handset is backed up before handover the handset for repairing as it might get lost during repair.

2. Please carry original purchase proof while sending handset to service center. (Purchase invoice and warranty card must not be altered or torn).

3. For any accessory related complaint, please carry the accessories together with the handset (In case accessory purchased separately, a separate purchase proof will be required).