IQOO Team,

I hope this message finds you well. I am writing to seek assistance regarding an issue with my IQOO Z7 smartphone. Despite the device supporting 5G+ and VoNR (Voice over New Radio), I am unable to utilize these features with my Jio carrier, despite them being available in my location.

I have already contacted customer service multiple times, and while they confirm that my phone supports these technologies and they are enabled, I have not been able to resolve the issue. There seems to be a software-related problem preventing me from accessing these advanced features.

I have performed all necessary troubleshooting steps and can confirm that there is nothing wrong with my phone itself. I believe this issue requires a software fix or configuration adjustment from your end to ensure compatibility with Jio's network in my area.

I kindly request your prompt attention to this matter as it significantly impacts my user experience with the IQOO Z7. As a loyal customer, I trust that your team will prioritize and resolve this issue swiftly. Please provide guidance or updates on how this issue can be addressed effectively.

I am pretty sure the reply to this post is gonna be like please contact customer service or visit the nearest service centre. 

To the moderators,

Please guys sent this to IQOO this is not a small problem it's very huge and concerning problem.

Thank you for your understanding and assistance.

Best regards,

-Disappointed IQOO user.

See in this screenshot if 5G+ was connected on the top left it should say like, Jio5G•SA 700 + (some other band here). But it only has connected to a single band. If I remove this sim and then put it on my infinix it show 5G+ and VoNR