Dear IQOO India/Vivo India Team,

I am writing to report an issue with my newly purchased IQOO Z9s Pro smartphone. Despite being only 2-3 days old, the device is experiencing frequent hanging and lagging problems.

Device Details:

- Model: IQOO Z9s Pro

- IMEI Number: 860169079134096

- Purchase Date: 4 sept 2024

Issue Description:

- The phone hangs and freezes randomly, requiring a force restart.

- Apps take a long time to open and respond slowly.

- Overall performance is sluggish and inconsistent.

I have tried restarting the device and updating the software, but the issue persists. As a result, I am facing difficulties in using my phone for daily tasks and activities.

I request your prompt attention to this matter and a suitable resolution, such as a repair or replacement, at the earliest convenience. Please let me know the next steps to resolve this issue.

Thank you for your time and assistance.

Sincerely,

Jatin Bhardwaj 

Please modify the report to include your specific details and send it to IQOO India/Vivo India's customer support email or through their official website's contact form.

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