Dear iQOO Support Team,

My name is Aditya Gupta, and I purchased an iQOO Neo 10R on 26th April 2025. The device was found to be faulty out of the box (display issues, screen bleeding issue at the top side of the screen). I visited your service centre and received a replacement unit on 6th May, but unfortunately, this unit also has the same issue but this time at the bottom of the screen. I know this issue is a manufacturing defect and due to use of poor quality display pannel.

I revisited the service centre on 26th May, where I was told that I would be provided an exchange with any other model, so I opted for exchange with iqoo neo 10, since my unit had problems twice. They clearly mentioned that I will have to pay the price difference, and I agreed to that. However, now they are denying the exchange and saying model-wise exchange is not possible in iQOO and is only possible in vivo — even though it was committed earlier by your authorised representatives( from the service centre along with the vivo care complaint team).

If exchange is available in vivo then why not in iqoo?

This is unacceptable. I am willing to pay the difference amount. The commitment was made from your official service point, I waited so long already and I’m now being pushed around due to policy loopholes.

Please take this as an official escalation and resolve my case by either:

1. Exchanging the faulty unit with the iQOO Neo 10 as earlier committed (with price difference paid by me), OR

2. Provide me a complete refund.

Name: Aditya Gupta

Current device issue: Repeated display defects

Request: Escalated exchange as per service centre commitment.

If I do not receive a satisfactory resolution within 7 working days, I will be forced to file a case with the District Consumer Commission, and also escalate the matter publicly on social media with proof of service visits and repeated product defects.

Sincerely,

Aditya Gupta

Sitapur, Uttar Pradesh